By making a booking with us you agree that:
a) you have read these Terms and Conditions (‘Ts & Cs’) and have the authority to and do agree to be bound by them;
b) you are 18 when the booking is made and where placing an order for services with age restriction, you are of an age to receive those services; and
Landthere is a full-service remote working facilitator, providing travel management services to businesses. LandThere is not a temporary employment agency or a package organiser under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”) and should not be regarded as such, These Ts & Cs are for use only by travelers (‘you’) who wish to make use of LandThere’s remote working services, under a General Agreement entered into between LandThere and the business that you work for (‘the business’).
These Ts & Cs cover travel arrangements booked strictly for business travel purposes only, under the terms of Land There’s General Agreement with your business (your ‘trip’). If your business does not yet have a General Agreement with us, this will need to be in place before we can take any bookings from you. In the event that you wish to book travel arrangements for leisure purposes, we will not be able to assist with this.
You will be responsible for making all payments due to us, unless the business has agreed to pay for all or part of your trip, in which case each party will be responsible for the payment amount which they have agreed to contribute. This information will be set out in your booking confirmation.
Once we have received your booking request and all appropriate payments, we will, subject to availability, confirm your travel arrangements by issuing a confirmation invoice. This invoice will be sent to you or the business, as applicable. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on this confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
If we fail to receive full payment in respect of your trip within 30 days or your departure date (regardless of whether it is you or your business that is responsible for the part of the payment outstanding) we will be entitled to assume that you wish to cancel your booking. We will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you or the business have promised to make payment, you must pay the cancellation charges shown below depending on the date we reasonably treat your booking as cancelled.
In order to confirm your trip, a deposit must be paid by you or your business at the time of booking. The balance of the trip cost must be received by us not less than 30 days prior to departure.
We reserve the right to make changes to and correct errors in advertised prices at any time before your trip is confirmed. We will advise you of any error which we become aware of and of the then applicable price at the time of booking. We reserve the right to increase or decrease the price of unsold trips at any time.
A binding contract between us comes into existence when you have paid your deposit and we dispatch our booking confirmation via email to you and the business.
We strongly recommend that you take our appropriate travel insurance for your trip. You should be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident of illness.
You must advise us of any special requests which you have at the time of booking e.g. diet, room location, a particular facility at a co-working space etc. You should then confirm your requests in writing to us by emailing firstname.lastname@example.org. We will make every effort to try and arrange your reasonable special requests, but unfortunately we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed onto the suppliers providing the elements of your trip is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.
We are not a specialist disabled travel company, but we will do our utmost to cater for any special requirements you may have. If you have any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to travel and/or participate in the LandThere programme. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or (if you did not give us full details at the time of booking), we will cancel it and impose applicable cancellation charges when we become aware of these details.
Landthere is a specialist remote working facilitator, designed to offer services to professionals. All our travellers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any accommodation manager, workspace manager or any other person in authority, your behaviour is causing or is likely to cause distress, danger or annoyance to any other travelers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately.
In the event of such termination our liability to you and/or your business will cease and you will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you or your business. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your business may also be required to pay for loss and/or damage caused by your actions and we will hold you and your business jointly and individually liable for any damage or losses caused by you.
Full payment for any such damage or losses must be paid directly to the accommodation manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
If you are forced to return home early, we cannot refund the cost of any part of the trip you have not used. If you choose to cut short your travel and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we are unable to offer you any refund for that part of your travel not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
If you wish to change any part of your booking after our booking confirmation has been issued, you must immediately advise us in writing by email to email@example.com. Whilst we will always do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that costs could increase the closer to the departure data that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
Note: certain elements of your trip (such as flight arrangements) may not be changeable after confirmation and any alteration may result in a cancellation charge of 100%.
Should you need to cancel your trip once it has been confirmed, you must let us know immediately by emailing us at firstname.lastname@example.org. Your notice of cancellation will only be effective when it is received in writing by us.
Because we incur costs from the time we confirm your booking, the following cancellation charges will be payable if you cancel your trip. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable for the trip, regardless of who is paying for it. You and the business (if the business is contributing to the cost of the trip) will be equally responsible for payment of the cancellation charge.
If cancellation is received by us:
Period before departure date on which you notify us
Cancellation charges are per person cancelling. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. No refunds at all can be given until we receive back from you all travel documents and tickets we have sent to you (where these have already been issued).
Note: certain arrangements (such as flight arrangements) may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
If you are prevented from travelling, you may transfer your place, to someone else (introduced by you) providing we are notified not less than two weeks before departure and provided the transferee meets all the requirements of these booking conditions for the trip concerned. The transferee must work at your business. You must pay any outstanding balance payment, an amendment fee of £100.00 per person transferring, as well as any additional fees, charges or other costs arising from the transfer. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, the cancellation charges set out above will apply in order to cover our estimated costs. Otherwise, no refunds will be given for any travelers not travelling or for unused services.
We start planning your trip many months in advance. We may in exceptional circumstances be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation. We will always do our best to offer you an alternative trip or alternative dates wherever we can. These dates or alternative trip will need to be accepted by the business as well as you before we can confirm them. Very rarely, we may be forced by force majeure (see section below) to change or terminate all or some of your arrangements. If this situation does occur, we regret we will be unable to pay you compensation or meet any costs or expenses you incur as a result.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Ts & Cs, “force majeure”means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, epidemic, pandemic (including but not limited to the ongoing effects of Covid-19 and/or any future strain of the coronavirus) or any significant risk to human health such as the outbreak of serious disease at the destination, chemical or biological disasters, acts of God, flood, drought, earthquake, any law, guidance or advice issues or any other action taken by a government (local or national), industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
In the unlikely event that you should have cause to complain, please inform the relevant supplier in your destination immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact email@example.com. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office ideally within 28 days of the end of your trip, giving your booking reference and all relevant information. Failure to follow this procedure may affect ours and the relevant supplier’s ability to investigate your complaint, and will affect your rights under your contract with us.
Subject to the remainder of this clause, we have a duty to provide the services you have booked with reasonable skill and care. We have no liability to you in except in cases where it is provided that we have breached that duty and damage to you has been caused.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected; or
(b) the act(s) and/or omission(s) of a third party unconnected with us or our supplier(s) provision of services and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s)control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance inplace to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by you in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.
It is a condition of our acceptance of liability that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these Ts & Cs. Where any payment is made, you and/or the business must also assign to ourselves or our insurers any rights you may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note: we cannot accept liability for any damage, loss of expense or other sum of any description:
(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you:
(b) relate to any business: or
(c) indirect or consequential loss such as loss of anticipated savings and loss of profits.
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our promotional materials or on our website (for example, any excursion you book whilst away, or any service or facility which your accommodation provider or any other supplier agrees to provide for you).
Nothing in this clause or these Ts & Cs limits any liability which cannot be excluded or limited under applicable law including liability for fraud or misrepresentation or for any death or personal injury suffered by our, our employees or our suppliers’ negligence.
The services which make up your travel are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions and/or conditions of carriage which will form part of your contract with us. Some of these terms and conditions limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
Please note: some of the conditions of suppliers will set out further rules and regulations applicable to you, when you use their services. This will include, where applicable, no-smoking and pet/animal policies.
It is your responsibility to check and fulfil the passport, visa, health, travel, employment, work and immigration requirements applicable to your itinerary and destination. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. We cannot accept any liability if you are refused entry onto any transport or into the country or are unable to work due to failure on your part to carry correct documentation or meet the relevant requirements. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
LandThere is a remote working facilitator and not a recruitment agency. We cannot provide any advice or assurance in relation to participation in the LandThere programme from an employment law perspective. You are encouraged to speak with your business if you have any concerns in respect of this.
You are responsible for making yourself aware of Foreign Office advice in regards to the safety of the countries and areas in which you will be travelling and to make your decision accordingly.
If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted but that shall not affect the validity and enforceability of the rest of this agreement.
We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us. We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).